Payment and Cancellation Policy | Brigantina Hotel, Novorossiysk

Dear Guests,
Here you can find the payment and cancellation policies for accommodation services at Brigantina Hotel.
Hotel Information:
LLC “Brigantina Hotel Complex”
TIN/KPP: 2315098321 / 231501001
Primary State Registration Number (OGRN): 1022302392298
Director: Rinat Kharisovich Zagriev
Physical Address: 18 Anapskoye Highway, Novorossiysk, Krasnodar Region, 353907, Russia
Legal Address: 18 Anapskoye Highway, Novorossiysk, Krasnodar Region, 353907, Russia
Phone: +7 (8617) 21-63-73
Email: hotel_brigantina@mail.ru
Scope of Activity:
Provision of hotel services.
Prices and service descriptions are available in the respective sections on the accommodation facility’s website.
Payment Policy:

We accept the following payment cards: MIR, VISA Inc., and MasterCard Worldwide.
When paying by bank card, the payment is processed on the bank’s authorization page, where you will need to enter your card details:

1. Card type
2. Card number
3. Expiration date (as shown on the front of the card)
4. Cardholder’s name (in Latin letters, exactly as it appears on the card)
5. CVC2/CVV2 code

If your card is enrolled in the 3D-Secure service, you will be automatically redirected to the issuing bank’s authentication page to complete the verification process. Please consult your issuing bank for information regarding the rules and methods of additional identification.
The security of online payments processed through the bank’s payment gateway is guaranteed by the international PCI DSS security certificate. Data transmission uses SSL encryption technology. The information you provide will not be shared with third parties except as required by Russian law. Payments made by bank cards are processed in strict accordance with the requirements of the MIR, Visa International, and MasterCard Europe Sprl payment systems.

Security recommendations for using bank cards:

1. Protect your plastic cards as carefully as you would cash. Do not leave them unattended in cars, restaurants, stores, etc.
2. Never provide your full credit card number by phone to any individual or company.
3. Always keep the emergency contact number of your issuing bank handy and contact the bank immediately if your card is lost.
4. Enter card details only when making a purchase. Never provide them for other purposes.
5. Verify that a secure SSL connection is established: the address in the browser’s address bar should start with https:// and a padlock icon should appear in the bottom right corner of the browser.

Cancellation Policy:
Terms of service cancellation are specified in the descriptions of rates, promotions, and special offers posted on the hotel’s website.

When booking under the MIR Cardholder Loyalty Program:
In case of termination of the tourist service contract, cashback will not be paid, and any cashback previously paid for such services must be returned in full to the Operator within the timeframes and procedures stipulated by the MIR Cardholder Loyalty Program Rules.
If the client returns part of the tourist service, the cashback must be returned in full to the Operator within the timeframes and procedures stipulated by the MIR Cardholder Loyalty Program Rules.
Refunds (including partial refunds) of amounts paid by the tourist for services due to contract termination or partial return of services are made using the MIR card with which the payment was originally made.